Shipping and Returns
EXCHANGE AND RETURNS
No refunds on any rugs. All Sales are final.
Change of mind returns are at the discretion of The Moroccan Bungalow. Please call us on 0432740153or email firstname.lastname@example.org to discuss returning goods and include your receipt of purchase with your return request.
Lay Buy Cancelations - if you require to cancel a lay buy please advise ASAP. In doing so you will be given a credit note for use on another purchase.
Please note that an item will only be accepted for exchange or credit note if it meets the following conditions:
- The item is unused and is still in original condition with packaging intact and the original labels attached
- The item is returned within 14 days of the receiving date with its original receipt.
Shipping costs are at the buyers expense, for change of mind returns.
FAULTY AND DAMAGED GOODS
As we source unique vintage and individual pieces directly from Morocco, any slight variations, irregularities or fading are part of the charm of the product. All items are thoroughly checked before sending and are packaged with care. In the unlikely event that you receive an item that is faulty or damaged please contact us at email@example.com or call 0432740153 and we will arrange a replacement or a refund for you.
Damaged goods must be returned within 7 days and notified in writing within 24 hours of receiving.